WHAT WE DO
Eight capabilities.
One connected team.
Strategy, media, training, research, events, campaigns and internal communications — under one roof, and shaped around the change you need to create.
Not sure where to start? Most clients aren’t. A short conversation is usually enough to find the real question — and the right place to begin.
ONE TEAM, NOT A MENU
The right expertise, brought together around the problem.
Communications challenges rarely arrive neatly labelled. A crisis has a research question inside it. A campaign needs an internal audience. An event is also a media moment. We bring the capabilities together as the work requires, coordinated by people who understand the whole picture.
Each service below can stand alone or combine with others. If you are unsure which you need, start with what is happening — we will help with the diagnosis.
PR strategy & counsel
Senior judgement for the decisions that shape how people see you.
“What needs to change, and who has to believe it?”
Communications works best when it is connected to what the organisation is trying to achieve. We help leaders and teams find that connection, decide what matters, and build a plan people can actually use.
Signals you need this
- Your communications plan exists, but decisions still feel reactive.
- Different teams are telling different versions of the same story.
- You need to enter a new market, launch a direction or reset a reputation.
What you get
- Narrative, positioning and message architecture
- Audience and stakeholder insight
- Communications strategy and 12-month roadmap
- Message house, Q&A and briefing materials
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Discuss a communications strategyCrisis & issues communications
Clarity and composure when the questions are difficult.
“What do we know, and what can we say with confidence?”
Issues rarely arrive in a straight line. We help you assess what is happening, decide what to say and who should say it, and keep the organisation coordinated while the situation develops.
Signals you need this
- A sensitive issue is gaining attention and the facts are still moving.
- Different stakeholders are asking different questions.
- You need a response plan before a decision becomes public.
What you get
- Rapid issues assessment and stakeholder mapping
- Holding statements, Q&A and scenario planning
- Spokesperson preparation and media handling
- Coordination across leadership, legal and operations
Experience across the issues spectrum
Our crisis work covers the situations that rarely fit a standard playbook:
Private sector, public institutions and civil society — often on the same issue, around the same table.
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Talk about crisis supportMedia relations & spokespeople
Relevance earns attention. Preparation earns trust.
“What is the story only we can tell?”
Media engagement is a relationship, not a mailing list. We help you find the story that deserves to be told, prepare the person who will tell it, and stay in the conversation for the right reasons.
Signals you need this
- Your organisation has a story but limited share of voice.
- Leaders are visible, but the message is not landing as intended.
- You need to build relationships with journalists before you need them.
What you get
- Media strategy and targeted outreach
- Story development and newsroom-ready materials
- Interview and spokesperson preparation
- Monitoring, analysis and response
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Talk about media relationsCommunications training
Confidence built through practice, not performance.
“Who needs to be ready, and for which room?”
We train leaders, spokespeople and teams in the situations they actually face: a difficult interview, a public hearing, a town hall, a crisis simulation. Every programme is tailored, practical and built to stick.
Signals you need this
- Leaders are technically strong but less comfortable in public.
- The team needs a shared standard for messaging and delivery.
- A new issue, launch or change requires people to be ready.
What you get
- Media and spokesperson training
- Presentation, public speaking and executive presence
- Crisis communication and message discipline
- Tailored workshops, simulations and coaching
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Plan a training programmeResearch & stakeholder insight
Understand the room before you speak to it.
“What do our stakeholders actually believe?”
Good communications begins with listening. We gather and interpret the evidence that shows where understanding, trust and risk actually sit, so decisions are based on what people think rather than what we assume.
Signals you need this
- You are not sure how stakeholders really perceive the organisation.
- A decision needs public or community input before it moves.
- You need to track sentiment and issues over time.
What you get
- Stakeholder mapping and audience segmentation
- Perception, issues and reputation research
- Media, social and community listening
- Field insight and consultation support
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Commission stakeholder insightEvents & live experiences
An event is a communications moment, not only a logistics exercise.
“What should people remember a week later?”
From a press conference to a national launch, the programme, the audience, the content and the coverage all tell one story. We bring them together and manage the detail that makes the day work.
Signals you need this
- A launch, convening or consultation needs to land with several audiences.
- The programme is ambitious but the communications plan is thin.
- You need one team to coordinate content, guests, media and production.
What you get
- Event concept, programme and run-of-show
- Participant and stakeholder communications
- Supplier, venue and production management
- Media handling and post-event content
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Plan an eventDigital campaigns & content
Made for the audience, not just the algorithm.
“What do we want people to do differently?”
Digital is a channel, not a strategy. We start with the people you need to reach and the action you want to encourage, then build the content, channels and community around that.
Signals you need this
- Your campaign is producing impressions but not much else.
- You need content that works across earned, owned and paid channels.
- The organisation has a point of view but no consistent way to express it.
What you get
- Campaign strategy and creative development
- Film, design, copy and social content
- Channel planning and community management
- Live measurement and optimisation
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Discuss a campaignInternal communications & change
Change lands better when people understand what it means for them.
“What does this change mean for our people?”
The internal audience is often the most important and the least served. We help leaders explain change clearly, equip managers to have better conversations and create the conditions for people to participate.
Signals you need this
- A change is being announced before it has been understood internally.
- Managers are being asked to communicate without the tools to do it.
- Employee questions are outpacing the organisation’s answers.
What you get
- Internal communications strategy and channels
- Leadership messaging, town halls and Q&A
- Change and engagement programmes
- Manager toolkits and feedback loops
How we work
Have a version of this challenge? Tell us what is happening and we will suggest a first step.
Talk about internal communicationsSTILL NOT SURE?
That is usually a sign the brief needs a conversation.
Tell us what is happening, who is asking and what you need to change. We will tell you honestly how we can help — and where to start.